Your participants' data stays yours

We're an NDIS provider too, so we know what's in these records: health information, incidents, family details. Fully Funded Shifts is built so nobody gets near them without your say, including us.

Apply for early access How support access works

Our support team can't get in until you let them

Nobody at Fully Funded Shifts can see or change anything in your app on their own. When you need help, one of your admins gives our support person a code, and decides how long they have and what they're allowed to do.

  1. You choose how long.1, 4 or 8 hours. The session ends on its own when the time's up.
  2. You choose what they can do.Look only, or look and fix. Even with look and fix, support can't manage your logins, roles, security settings or portal access, and can't download lists such as staff exports, payroll or invoice files.
  3. You give them a code.It's shown once, works once, and expires after 15 minutes. Only staff you've given the support access permission can create one: Admins, unless you add it to another role.
  4. You can see they're there.A banner across every office screen shows that support is signed in, and until when. Every admin gets an email when the session starts.
  5. You can end it at any time.Press End now in the banner and they're out straight away.
  6. You get a record of what they did.When the session ends, every admin is emailed a record of each record opened, each change made, with the before and after, and each file downloaded. It's kept under Past sessions, and you can download it as a PDF.

Support sessions can only be opened from Fully Funded Shifts' own network, and three wrong codes switch support access off for an hour.

Your data in its own space, encrypted with its own key

Each provider's app and database run separately from every other provider's, on their own disk, encrypted with their own key. Your records are never mixed in with another provider's.

  • Stored in SydneyYour data is hosted in Australia, in Sydney.
  • Encrypted, locked backupsBacked up every night, encrypted, and kept in a separate storage account with a lock against deletion. We test restoring them every month.
  • AI processed only in AustraliaAI requests are processed only in Sydney and Melbourne. Our AI access is locked to Australian locations, so a request can't be sent anywhere else.

Who can see what, and a record of everything

  • Compulsory two-step sign-inWith an authenticator app, email or SMS, so a password alone isn't enough to get in.
  • Access by roleYou decide what each role can see and do, down to individual actions. Sensitive actions, such as deleting signed records or managing logins, have their own permission.
  • Four audit trailsSecurity events, record access, changes to records, and web access.
  • Logs that can't be changedCopied every hour to locked storage in Sydney. Audit logs are kept for seven years.
  • Families see only what you shareParticipant portal access is given one participant at a time, and you can take it away. About the portal

Questions about your data

Can Fully Funded Shifts staff see our participants' data?

Not unless one of your admins gives our support person a code. You choose how long they have and whether they can only look or also fix things, you can end the session at any time, and you're emailed a record of everything they opened, changed and downloaded.

Where is our data stored?

In Sydney, Australia, on a disk used only for your organisation and encrypted with its own key. Backups are encrypted and also kept in Australia.

Can we see what support did in our app?

Yes. Every support session has a record of each record opened, each change with its before and after, and each download. Every admin gets it by email when the session ends, and it stays under Past sessions on the Support access page.

Is participant data used to train AI?

No. AI runs through Amazon Bedrock, which doesn't use the information sent to it to train models.

NDIS compliance softwareClearances, incidents, policies and audit prep. Participant portalWhat families can see, and how you control it. Early accessHalf price for your first year, then 25% off for as long as you stay.

Join early access at half price for your first year

We're taking on 10 providers to shape Fully Funded Shifts with us. Early access providers pay 50% of the standard price for their first 12 months, then 25% off for as long as their subscription stays active, including after the official launch.

Apply for early access or email hello@fullyfundedshifts.com

How early access works